Shipping policy

Decoratus Chicago LLC Shipping Policy

Effective Date: 31/07/23

Thank you for choosing Decoratus Chicago LLC We are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the details of our shipping process to ensure a seamless shopping experience. Please read the following policy carefully to understand our shipping procedures.

  1. Order Processing Time:

1.1 Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. Please review the order details and contact us immediately if there are any errors.

1.2 Order Processing Time: We strive to process all orders within 7 business days from the date of purchase. However, during peak seasons or promotional periods, there may be slight delays in processing times.

  1. Shipping Methods and Delivery:

2.1 Shipping Methods: We offer various shipping options, which may include standard shipping, expedited shipping, and international shipping, depending on your location and the products purchased.

2.2 Delivery Time: The estimated delivery time depends on your shipping method and your delivery address. Standard shipping typically takes 3 to 14 business days, while expedited shipping can be delivered within 30 business days. International shipping times may vary based on the destination country.

2.3 Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment.

2.4 Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, customs inspections, or carrier delays may affect delivery times. In such cases, we appreciate your understanding and patience.

  1. Shipping Charges:

3.1 Shipping Rates: Shipping charges are calculated based on the shipping method chosen, the delivery address, and the total weight of your order. The exact shipping costs will be displayed during the checkout process before you finalize your purchase.

3.2 Free Shipping: We may offer free shipping promotions for orders that meet specific criteria. Please refer to the promotion details for eligibility requirements.

  1. International Shipping:

4.1 Customs and Duties: For international orders, you are responsible for any applicable customs duties, taxes, or import fees levied by your country's customs authorities. We have no control over these charges and cannot predict their amounts.

4.2 Shipping Restrictions: Some products may have shipping restrictions to certain countries due to legal regulations or carrier limitations. If we are unable to ship a particular product to your location, we will inform you during the checkout process.

  1. Address Accuracy:

Please ensure that you provide accurate and complete shipping information during the checkout process. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

  1. Shipping to Multiple Addresses:

If you wish to ship items to multiple addresses, please create separate orders for each address. Shipping charges will be calculated based on each delivery location.

  1. Order Tracking and Support:

If you have any questions or concerns about your order's shipping status, please feel free to contact our customer support team via info@decoratus.ca/6476402272. We are here to assist you throughout the shipping process.

  1. Changes to the Shipping Policy:

Decoratus Chicago LLC reserves the right to modify or update this Shipping Policy at any time without prior notice. Please review this page regularly to stay informed of any changes.

For any further inquiries or assistance regarding shipping, please contact our customer support team via info@decoratus.us/224-463-9399.

Decoratus Chicago LLC

22 Prospect Street Unit 11
Woburn, Massachusetts 01801

https://decoratus.us/

info@decoratus.us

224-463-9399